For technical support please reach out to us at: 877.940.6144 or info@flhie.org. 

If I have opted out, can I opt back in at a later time?

Yes, you can opt-in to the HIE at any time, even if you previously opted-out. Patients who want to opt back into CRISP should call (866) 987-5514 or email info@flhie.org. Unfortunately, we cannot retrieve the information that was deleted when you opted out, so your historical clinical information will not be in the Florida HIE and the only data available will be data collected after you have reversed your opt-out.

Can I control who sees my information?

Yes, patients can choose not to make their data available in the HIE. This action is called opting-out. If you opt-out of the HIE, none of your data will be shared via the HIE. Your data may still be shared for public health reporting purposes and for the prescription drug monitoring program (PDMP) even if you opt-out of the HIE. PDMP and public health reporting are required by law.

Who can see my health information in the HIE?

Only healthcare providers and organizations directly involved in your care can access your health information through the Florida HIE. This may include: Your doctors and care teams, hospitals and emergency departments, pharmacists, care coordinators, and health plans (when necessary and authorized to do so).