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Tools and Solutions for Coordinated, Connected Care

The Florida Health Information Exchange is dedicated to advancing the vision of “better healthcare for all Floridians.” Our innovative technology connects providers with healthcare data and patient insights, enhancing care coordination, reducing burden, and improving health outcomes across the state of Florida. 

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HIE 101: What Do Our Services Solve?

The Florida HIE is dedicated to transforming healthcare through access to data connectivity. Here’s how our services help solve key challenges:

Coordination of Care

Enhanced visibility into healthcare data and connectivity between health systems enables efficient and effective care coordination

Data Silos

Increased collaboration and data sharing between health systems reduces silos, ensuring information is available when and where it is needed

Patient Outcomes

Timely access to patient data and health insights facilitates faster, informed decision making and improved patient outcomes

Administrative Burden

Reduces time spent searching for health records and collecting patient history, easing administrative burden and enabling more effective use of appointment time

Security and Compliance

Ensures the highest level of data security while enabling compliant access to and sharing of patient health information

Ease of Reporting

Access to health data facilitates simplified reporting, allowing providers to meet their reporting requirements with less burden on staff and resources.

How the HIE Portal Works

The HIE network securely exchanges health data between different electronic medical records (EMRs), ensuring both privacy and compliance while enhancing care coordination. Through our HIE Portal, providers from all areas of care can access vital information with ease. It can be accessed directly via a browser or seamlessly within the provider’s EMR. 

Facilitates secure data sharing between different EMRs.

Provides health data in various secure formats, based on need and allowable uses.

Fully complies with HIPAA and state/federal privacy regulations.

Does not own the data.

Does not share data outside of a care relationship or authorized public health use.

Does not share data with law enforcement.

Does not use data for research purposes.

Does not function as an EMR.

The Florida HIE Portal

The HIE Portal provides care teams access to the following types of patient information:

 

  • Hospital admissions & discharges 
  • Laboratory orders & results 
  • Radiology reports  
  • Clinical encounter notes 
  • Medication history
  • Demographics 
  • Social & behavioral data 
The Benefits of Connected Data

HIE Portal Uses

Point of Care

The HIE Portal provides information from across care organizations for point-of-care decision making.

Care Coordination

Provider driven notifications and filters allow efficient coordination of care.

Health Data Utility

Collecting and connecting disparate information sources to streamline public health data collection.

Managing Cost of Care

Providing data to connect individuals with the right care at the right time supports efficiencies in cost of care.
Advancing Care Through Data

HIE Portal Tools and Applications

Discover the diverse tools and applications available through the HIE Portal, designed to help providers deliver efficient, coordinated care. Below, you’ll find detailed information about key HIE Portal tools and applications, offering seamless access to critical patient data, real-time alerts, and improved care coordination.

Clinical Information Easily Accessed Through the HIE Portal

View and search real-time patient data including encounters, labs, radiology reports, and care summaries. Secure, in-browser lookup of patient data saves time during encounters allowing the point-of-service provider to focus on making informed care decisions.

 

Download InContext User Guide     Coming Soon!

Frequently Asked Questions

Capabilities 

EHR Integration 

  • Integrates directly into major EHR systems, including Epic, Cerner, and Athenahealth 
  • Uses SMART on FHIR technology for seamless embedding within existing workflows
  • Launches within the EHR without requiring separate log-ons 

Data Access 

  • Real-time clinical data including patient care alerts, PDMP, and clinical history
  • Laboratory results, radiology reports, and discharge summaries
  • Accessible directly through the HIE Portal 

Key Features and Functionalities 

  • Patient Information: View demographic information, contact details, next of kin, and more
  • Clinical Data: Access patient health records, encounters, existing conditions, and allergies and vaccination record 
  • Medication Management: Medication list(s) and PDMP data 
  • Care Coordination: View the patient’s care teams, alerts, referrals and advance directives 

 Benefits 

  • Confident Decision Making: Access to up-to-date patient data supports informed decision making 
  • Improved Care Coordination: Integrated care notifications and care team data allows for collaboration between providers 
  • Optimized Appointment Time: Save time searching for patient and get the patient’s full health story ahead of appointments 
  • Efficient Workflow: Integrates into the EHR system reducing the time spent switching between applications 

Manage patient populations with customizable real-time encounter notifications, six-month history, and transitions of care notifications, all designed to streamline care coordination. 

Population Explorer enables providers to manage patient populations with near real-time notifications, encounter history, and care transition alerts.

 

Download Population Explorer User Guide     Coming Soon!

Frequently Asked Questions

Key Features and Functionalities 

  • Provides insights into population health, simplifying the management of patient populations and allowing identification of trends
  • Near-real time notifications when patients are admitted or discharged
  • Notifications update every 20 minutes
  • Data-driven insights into preventative services, immunizations, and patient health trends to facilitate targeted outreach
  • Notification system integrates into existing workflows to reduce administrative burden  

Capabilities

  • Export all encounters to CSV file format
  • Export single-patient encounters to CSV or PDF

Benefits 

  • Near-real time notifications allow providers to respond with timely care interventions, resulting in improved outcomes 
  • Tracking of preventative care services ensures patients are kept informed of preventative services available to them leading to better outcomes 

Give patients advanced consent options and control over their data. Consent Tool offers a paperless, secure method of registering and managing patient consents to share health data, including 42 CFR Part 2 protected data. Streamlining of the consent process ensures compliance and ease of reporting.  

 

Download Consent Tool User Guide     Coming Soon!

Frequently Asked Questions

Key Features and Functionalities 

  • Seamless EHR integration via Single Sign-On (SSO) 
  • Accessible from the HIE Portal 
  • Federal compliance with 42 CFR Part 2 regulations  
  • Enables healthcare providers to efficiently manage patient consent for data sharing 
  • Displays an orange indicator to mark 42 CFR Part 2-protected data
  • Electronic signature feature reduces paperwork and keeps signed forms in an easily accessible electronic record
  • Allows the patient to choose a specific expiry date on their consent, or choose for their consent to not expire  

Benefits 

  • Gives patients control over their data, allowing them to manage their permissions
  • Secure management of patient consents reducing the need for storing paper forms 

The Panel Processor application allows users to upload and view patient panels for a variety of services in the HIE, such as event notifications.  

Panel Processor enables users to upload and manage patient panels within the HIE to support services such as event notifications. By automating panel submission, validation, and processing, it ensures accurate integration with existing systems and connects patient data to the Event Notification System. This streamlined approach reduces administrative effort and supports timely alerts for key patient events, helping providers make more informed care decisions.

 

Download Panel Processor User Guide     Coming Soon!

Frequently Asked Questions

Features and Functionalities 

  • Easily upload patient health panels into the HIE for processing 
  • Facilitates the creation of Encounter Notification Panels, enabling notifications for patient encounters
  • Integrates with existing healthcare systems ensuring patient data is accurately processed  

Capabilities 

  • Submit panels to the HIE in CSV format 
  • Automates panel processing and validation 
  • Connects patient panels to the Event Notification System 

Benefits 

  • Automates the process of uploading patient data to the HIE, reducing administrative burden and minimizing error
  • Notifications for hospital admissions, discharges, and transfers support proactive healthcare decision-making 

The Event Notification Service (ENS) is Florida’s system for providing healthcare organizations with real-time notifications regarding their patients’ healthcare encounters at facilities across the state.  

By matching encounter data to patient panels, it delivers relevant notifications to care teams, supporting coordinated care and helping organizations meet CMS requirements.

ENS is a registered trademark of AHCA and is powered by CSS’s CEND.

 

Frequently Asked Questions

Capabilities 

  • Delivers near real-time notifications via the following methods: 
    • SFTP (Secure File Transfer Protocol) 
    • Direct Secure Messaging
    • HL7 ADT Messages for EHR integration 

Functions and Features 

  • Real-time notifications: Receive admission, discharge, and transfer (ADT) notifications from participating facilities
  • Encounter details: Provides detailed summary of patient healthcare encounters, including admission and discharge data  
  • Patient matching: ADT messages are reconciled against patient lists provided by participants to match the patient to their providers, and send notifications where matches occur.
  • CMS Compliance: Heps hospitals meet the CMS conditions of participation requirements for sending encounters data to a patient’s care team. 

Easily Manage User Access and Accounts

The HIE Admin tool is a secure, web-based administration portal that allows HIE administrators to manage their colleagues’ HIE Portal user accounts and access. By centralizing everyday tasks, such as user onboarding and password resets, HIE Admin allows organizations to maintain appropriate access to the HIE portal, ensuring ease of compliance, operational efficiency, and security.

 

Download Panel Processor User Guide     Coming Soon!

Frequently Asked Questions

Key Features and Capabilities

User Account Management

  • Create single users or bulk-create users using csv files
  • Recreate deactivated users 

Access and Credentialing Support

  • Resend activation emails
  • Reset passwords

HIE Service Provisioning

  • View, assign, and deactivate individual users access to specific HIE services

User Verification

  • Supports the 90-day verification process for determining if users should retain access, allowing administrators to approve or deny access

Access downloadable documentation and resources

InContext User Guide
Download
Population Explorer Resources
Download
Consent Tool Resources
Download
Panel Processor Resources
Download
Secure, compliant, and trusted data protection

Security and Privacy

The Florida HIE prioritizes the protection of patient health data by adhering to strict healthcare security standards, including HIPAA requirements. Our robust security framework ensures that sensitive information is managed with the highest levels of security and confidentiality.  

Compliance

The Florida HIE strictly adheres to healthcare data storage and sharing regulations, such as HIPAA. All information exchanged through the HIE meets legal standards for security and privacy.

Access Controls

Advanced access control measures include multi-factor authentication and role-based permissions to ensure that only authorized personnel have access to sensitive data.

Privacy Policies

The HIE adheres to policies that outline how information can be collected. Patients retain the right to decline having their data shared at any time. The “Consent Tool” allows management of patient consent.