Yes, you can opt-in to the HIE at any time, even if you previously opted-out. Patients who want to opt back into CRISP should call (866) 987-5514 or email info@flhie.org. Unfortunately, we cannot retrieve the information that was deleted when you opted out, so your historical clinical information will not be in the Florida HIE and the only data available will be data collected after you have reversed your opt-out.
Yes, patients can choose not to make their data available in the HIE. This action is called opting-out. If you opt-out of the HIE, none of your data will be shared via the HIE. Your data may still be shared for public health reporting purposes and for the prescription drug monitoring program (PDMP) even if you opt-out of the HIE. PDMP and public health reporting are required by law.
Only healthcare providers and organizations directly involved in your care can access your health information through the Florida HIE. This may include: Your doctors and care teams, hospitals and emergency departments, pharmacists, care coordinators, and health plans (when necessary and authorized to do so).
If users receive an error indicating that no panel is available to select, their organization’s panel configuration may not be set up. They should contact the Florida HIE at (866) 987-5514 or info@flhie.org for assistance.
After a file is submitted, the Panel Processor completes several automated steps:
If any row fails validation, the entire file will fail. Users can review detailed errors in the Upload History tab.
The Panel Processor requires a .csv file. Incorrect formats (such as .xlsx) will fail validation and must be corrected before reuploading.
Users log into the HIE Portal using their credentials and two-factor authentication, then select Panel Processor from their dashboard.
Organizations must submit their patient panel at least every 90 days to maintain access to real-time encounter notifications. Those with frequent patient turnover may submit monthly, biweekly, or even daily.
Panels uploaded through the Panel Processor support services including the Event Notification System, which provides real-time alerts when patients on a panel experience medical events such as admissions, discharges, or transfers.
