For technical support please reach out to us at: 877-940-6144 or info@flhie.org. 

We are excited about growing the Florida HIE with new participants and innovations that help drive improved patient care and create efficiencies for providers. Onboarding to the Florida HIE can start with just an email stating your interest to info@flhie.org. Following an initial conversation to confirm needs; a member of the Florida HIE team will share the legal documents which will need to be signed and once fully executed, efforts will then move to integration.

CSS currently supports HIE infrastructure in more than ten states and territories, including the District of Columbia, and provides data exchange services to over a dozen separate public health agencies across the country.

CSS, a not-for-profit organization, has been providing robust health information exchange services and technology for over 15 years. The organization brings a wealth of expertise across public health modernization, sustainable funding and services strategies, value-based care and Medicaid programs, data analytics, and advanced interoperability capabilities and technological innovation across public and private healthcare sectors.

CSS’s flexible technical and governance systems are designed to meet participants where they are, regardless of size or technical capacity, ensuring that all Florida care providers—and their patients—will be able to access and benefit from the Florida HIE’s services.

To receive the 5% discount for payment in full, an organization must pay their invoice within the first 30 days of receipt of the invoice.

The Florida HIE, powered through CSS, does direct invoicing and collection with participants. There is no pass-through or  third-party billing. This ensures transparency in pricing.  CSS does annual billing and offers a 5% discount for payment in full.

Contribution of data into the Florida HIE does not cost anything to connect to the CSS platform and on an ongoing basis. The integration and initial connection from an organization’s EHR to CSS may incur costs by your organization’s EHR. There is no cost from CSS to on-board your organization to the Florida HIE. However, electing to also receive data would activate the fee schedule. Please see our fee schedule for more details.

The first step of your enrollment is the completion of the contractual paperwork. Once that is finalized, we will move into integrations. Once connectivity has been established, our team will begin testing the connections to ensure quality and accuracy in order to ensure a smooth transition at go live. Once this is complete regular delivery and movement of data will begin depending on your particular set-up.